Frequently Asked Questions

Our 100% guarantee is achieved through multiple funding streams:
• Gift Aid recovery from UK donations covers operational costs
• Volunteer workforce donates time and skills
• Corporate sponsors cover infrastructure expenses
• Strategic partnerships share resources

Every donation is tracked in real-time, and you receive detailed impact reports showing exactly how your money was used.

We accept all major payment methods including:
• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers
• Direct debit for regular giving
• Google Pay and Apple Pay

All transactions are processed securely with 256-bit SSL encryption.

Yes, regular giving is highly encouraged in Islam. You can set up monthly donations starting from £10. Regular donors receive:
• Monthly impact reports
• Priority updates on programs
• Invitation to exclusive donor events
• The convenience of consistent charity (sadaqah jariyah)

You can modify or cancel your regular donation at any time through your donor account.

Our Sharia Advisory Board oversees all operations:
• Led by qualified Islamic scholars
• Regular audits of all programs and financial practices
• Strict adherence to Islamic principles of charity distribution
• Consultation with local Islamic authorities

We serve all people regardless of faith, as taught in Islam. The Quran commands us to be just and kind to all humanity. Our programs help:
• Anyone in need during emergencies
• All children requiring education
• Every patient needing medical care
• Communities requiring clean water

While our approach is guided by Islamic values, our compassion extends to all of God's creation without discrimination.

Our Zakat distribution follows classical Islamic jurisprudence:
• Distributed only to the eight categories mentioned in Quran 9:60
• Priority given to local poor and needy (fuqara and masakin)
• Careful verification of recipient eligibility
• Direct distribution without administrative deductions
• Separate accounting from other donation types

We provide detailed Zakat certificates for tax purposes and spiritual records.

Every donation is individually tracked through our blockchain-based system:
• Unique donation ID for each contribution
• Real-time updates as funds are allocated and used
• Photo and video evidence of impact
• GPS coordinates of projects funded
• Direct feedback from beneficiaries

You can access your personal impact dashboard 24/7 through your donor account.

Multiple independent audits ensure complete transparency:
• Annual audit by Charity Commission-approved accountants
• Islamic compliance audit by Sharia Advisory Board
• Field program audits by local Pakistani authorities
• Real-time financial monitoring through automated systems
• Public publication of all audit reports

All audit reports are available on our website and upon request.

Multi-layered security protects your donations:
• Biometric verification for all beneficiaries
• GPS tracking of all field operations
• Segregation of duties in financial processes
• Regular surprise audits of field offices
• Background checks for all staff and volunteers
• Insurance coverage for all operations

We also maintain 24/7 fraud monitoring and incident response protocols.

We operate across all provinces of Pakistan:
• Punjab: Rural areas around Lahore, Faisalabad, and Multan
• Sindh: Remote villages and urban slums in Karachi
• Khyber Pakhtunkhwa: Border regions and conflict-affected areas
• Balochistan: Water-scarce regions and nomadic communities
• Gilgit-Baltistan: Mountain communities with limited access

Our mobile teams can respond to emergencies anywhere in the country within 48 hours.

Our selection process prioritizes the most vulnerable:
• Data analysis of poverty indicators and government statistics
• Community needs assessments by local partners
• Consultation with Islamic scholars and community leaders
• Priority for areas with limited access to other aid
• Emergency response protocols for disaster-affected regions

We maintain a transparent waiting list and allocation criteria available on our website.

Yes, sustainable development is central to our mission:
• 5-year education and skills training programs
• Microfinance initiatives for economic empowerment
• Infrastructure projects (wells, schools, clinics)
• Agricultural support and livestock distribution
• Healthcare capacity building

Our goal is to help communities become self-sufficient and prosperous while maintaining their Islamic identity.

Yes, we provide a comprehensive Zakat calculator:
• Based on classical Islamic jurisprudence
• Includes all wealth categories (cash, gold, silver, investments)
• Accounts for business assets and debts
• Uses current nisab thresholds updated daily
• Available in multiple currencies
• Generates printable Zakat certificates

Our Islamic scholars are also available for personal Zakat consultations.

Both are important but serve different purposes:

Zakat (obligatory charity):
• Religious obligation for eligible Muslims
• Strict distribution to eight Quranic categories
• Cannot be used for administrative costs
• Must be given to specific recipients

Sadaqah (voluntary charity):
• Voluntary acts of giving
• Can support any humanitarian cause
• Includes infrastructure and capacity building
• Open to all types of charitable work

Absolutely! We welcome donors from all backgrounds.
• Non-Muslim donations go toward general humanitarian programs
• Full transparency on how funds are used
• Same 100% donation guarantee applies
• Regular impact reports and updates
• Opportunity to support specific projects of interest

Many of our most dedicated supporters come from diverse faith communities united in their commitment to helping those in need.